YorkWorks

Job Category: Full Time

Call Centre Sales Agent-Concord

JOB SUMMARY: 

Actively participates in the recruitment and retention of office and hospital based physicians, which includes establishing and maintaining relationships with medical administration/clerical staff responsible for the ordering of services for medical office. Position requires pitching, promoting and selling new and existing products, as well as data-entry and maintenance of physician profiles and contact information.       

DUTIES AND RESPONSIBILITIES: 

• Place outbound and answer inbound sales calls.
• Contact providers by telephone to offer physicians new products and services and to persuade clients to subscribe to offered products.
• Encourage existing subscribers to reorder.
• Promote products and services.
• Assist in maintaining and providing information/statistics required to track results for existing campaigns and/or surveys. 
• Conduct telephone follow-up on direct (phone/fax) and online inquiries (website/email), as well as, outstanding unpaid orders. 
• Answer inquiries, resolve problems, process documents and orders and other special projects as required.
• Other general office duties may include copying, filing, document retrieval, handling faxes and/or mail and etc.    

JOB QUALIFICATIONS:

• Sales experience in a call centre environment is essential for this role.
• 2 + years of experience in a call centre/ sales and customer service environment with emphasis on outbound/cold calling.
• Strong communication (verbal and written) and listening skills. 
• Detail oriented with ability to multi-task (i.e. able to talk on the phone while navigating order history files and typing notes and information into computerized provider files).   
• Above average organizational and time-management skills are required with ability to work in a continuously changing environment. 
• Must be adaptable, positive, enthusiastic and dependable (including attendance and punctuality). 
• Working knowledge of MS-Office (including Word, Excel, Outlook and Internet Explorer). 
• Grade 12 diploma required.  Some college desired. 

*call centre sales agent-concord* in your subject line

We thank all candidates for their interest, however, only those selected for an interview will be contacted.